At Tara Culture, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer an easy return and exchange process under the following conditions:
1. Eligibility for Returns & Exchanges
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You can request a return or exchange within 7 days of receiving your order.
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Item must be unused, unwashed, and in original condition with tags and packaging.
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Used, damaged, or altered items cannot be returned.
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Certain items such as sale/discounted products may not be eligible for return (will be mentioned at the time of purchase).
2. Refund Policy
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Refunds are only issued if the product is defective, damaged, or wrong item delivered.
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Refunds will be processed via the same payment method used during purchase.
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For Cash on Delivery (COD) orders, refund will be issued through bank transfer or store credit.
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Shipping charges are non-refundable.
3. Exchange Policy
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Customers can exchange for a different size or product of equal value.
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If the exchanged item is of higher value, you will need to pay the price difference.
4. Process for Returns/Exchanges
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Contact our customer support within 7 days at [your email/phone].
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Provide order details and reason for return/exchange.
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Send the product back through courier (customer bears return shipping cost unless item is defective/wrong).
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Once we receive and inspect the item, refund or exchange will be processed.